Bobst has launched Helpline Plus AR, a remote assistance service that incorporates a smart headset with augmented reality (AR) glasses.

Customers requiring technical assistance can wear the smart headset and connect with experts who can simultaneously see what the user sees and offer advice and support in real time.

‘This is a huge step forward in terms of embracing the latest technology to maximise customer experience,’ said Julien Laran, head of business unit services. ‘We believe this will bring significant benefits for our customers, particularly time and cost savings due to the rapid problem-solving this innovation enables. Even before AR, our Helpline service could solve many issues online in less than two hours – we now believe that more issues can be solved and time can be reduced even further.’

Helpline Plus AR is Wi-Fi connected and it establishes a secure connection with the customer’s machine via the internet. Customers get a Bobst expert on-demand, and with the help of the two-way video and audio live stream, an immediate solution to the issue can be provided.