Nilpeter has updated its customer support structure in the Czech Republic and Slovakia, with its German subsidiary, Nilpeter GmbH, taking responsibility for the Czech Republic and Eurotop Grafix assuming responsibility for customers in Slovakia.
Under the updated structure, customers will continue to have access to local sales expertise, service and spare parts support, backed by Nilpeter’s global customer care organisation and technical resources. The company said the changes are intended to strengthen its ability to provide responsive support throughout the lifecycle of its presses.
Erik Pedersen, global customer care manager at Nilpeter, said: “Our ambition is always to be as close to our customers as possible. By strengthening our local presence with experienced partners, we can provide even faster support, shorter response times and the high level of service our customers expect. Together with our global customer care organisation, this ensures customers have access to the right expertise whenever they need it.”
The company said the latest changes form part of its ongoing investment in a regional support model combining local responsiveness with global technical expertise.
