A screenshot from Sun Chemical’s new app
Sun Chemical has further enhanced its online advice service with the creation of an app for mobile devices to help customers solve any printing challenge.
Available on Google Play and the Apple App Store, the app is designed to help customers resolve common technical defects that can arise during a press run.
After choosing the printing process being used, the app helps with both photos and defect terms (dot gain, pinholes, feathering, comets, etc.) to help the printer identify which technical problem they are facing. Then they can read the solution provided by Sun Chemical to resolve their particular challenge.
‘We want to provide our customers with a useful tool that helps them troubleshoot issues that can occur on a press,’ said Penny Holland, vice president of marketing. ‘Our customers need to keep their pressrooms running smoothly and limit downtime. This online and mobile solution can help them resolve problems. It is just another way that we are working for our customers.’
